Frequently Asked Question
FAQ - NayaByNu
Welcome to the NayaByNu FAQ page! We’re here to help you with any questions you may have about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, please feel free to contact our customer service team.
Shipping
Q: How long does shipping take?
A: Shipping times vary based on your location. For orders within the UK, you can expect delivery within 2-14 days. For international orders, shipping typically takes 14-31 days.
Q: Will I receive tracking information for my order?
A: Yes! Tracking information will be provided as soon as your order is processed. You can use this information to monitor your shipment's progress.
Q: How can I check the status of my order?
A: You can check the status of your order on our "Track Your Order" page. Simply enter your order details to see the latest updates.
Returns
Q: What is your return policy?
A: We accept returns within 30 days after delivery. If you’re not completely satisfied with your purchase, please contact us to initiate the return process.
Q: How do I return an item?
A: To return an item, please reach out to our customer service team for instructions. Ensure that the item is in its original condition and packaging.
Products
Q: Are your products of high quality?
A: Absolutely! At NayaByNu, we handpick each item in our collection to ensure that you receive only the best quality products.
Q: Do you offer product warranties?
A: While we do not offer specific warranties, we stand behind the quality of our products. If you experience any issues, please contact us, and we’ll do our best to assist you.
Payment
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards and popular online payment systems. You can choose your preferred method at checkout.
Q: Is my payment information secure?
A: Yes, we take your security seriously. Our website uses SSL encryption to protect your payment information during transactions.
Customer Service
Q: How can I contact customer service?
A: You can reach our customer service team via the "Contact Us" page on our website. We’re here to help and will respond to your inquiry as soon as possible.
If you have any other questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing NayaByNu! We appreciate your business and look forward to serving you.